Legal Information

Privacy Policy

This page explains how WILUMINATY TV+ collects, uses, stores and protects information when you access or use our website, mobile versions and related platform services.

Last updated: July 2026

Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000 and related rules, as amended. It is generated by a computer system and does not require physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, requiring publication of Terms of Use, Privacy Policy and related rules for access to https://www.wiluminatytv.com, including mobile versions of the Platform.

The Platform is owned by WILUMINATY TV, incorporated under the Companies Act, 1956, with its registered office in Nagpur. In this policy, “Platform Owner”, “we”, “us” and “our” refer to WILUMINATY TV.

Use of Platform

  • You agree to provide accurate and complete information during registration and remain responsible for all activities under your account.
  • We do not guarantee the accuracy, completeness or suitability of all information available on the Platform and are not liable for errors.
  • Use of the Platform and services is at your own risk.
  • All Platform content is proprietary and protected by applicable intellectual property laws.
  • Unauthorized use of the Platform or content may result in legal action.
  • You agree to pay applicable charges for services where required.
  • You must not use the Platform for unlawful purposes.
  • Third-party links are provided for convenience and are governed by their own policies.
  • Transactions made through the Platform may create a legally binding contract with the Platform Owner.
  • You agree to indemnify the Platform Owner against claims arising from breach of these Terms.
  • Neither party is liable for failure caused by force majeure events.
  • These Terms are governed by Indian law, and courts in Nagpur, Maharashtra have exclusive jurisdiction.
These Terms may be modified at any time. Users are responsible for reviewing this page periodically.

Privacy Policy

This Privacy Policy explains how WILUMINATY TV collects, uses, stores and processes personal data through its Platform. Some sections may be browsed without registration. Services are offered only within India, and data is primarily stored in India.

Collection of Information

We collect personal data when you use our Platform or services. This may include name, contact details, date of birth, address, identity proof and other information needed to deliver platform services. Sensitive data such as payment details may be collected with consent.

We may analyze user behavior in aggregate form. Transaction data may be collected by third-party partners and governed by their own policies.

Usage of Data

  • Provide services and platform features.
  • Improve user experience and platform performance.
  • Process orders, payments and service requests.
  • Resolve disputes and respond to support queries.
  • Prevent fraud, misuse or unauthorized activity.
  • Inform users about updates, offers and important communications.

Sharing of Data

  • With affiliates and internal teams for platform operation.
  • With service providers such as logistics, technology or payment partners.
  • With government authorities when required by law.
  • When necessary to protect legal rights, platform safety or public safety.

Security, Retention & Rights

We follow reasonable security practices. However, internet transmission is not fully secure, and users are responsible for safeguarding login credentials.

Users may delete accounts through profile settings where available. Some data may be retained where legally required or to prevent fraud. Users may access, update or correct personal data through the Platform.

Consent & Policy Updates

By using the Platform, you consent to data processing and communications through SMS, email or calls. Consent may be withdrawn by contacting the Grievance Officer, subject to service limitations. Users should review this policy periodically, and significant changes will be notified as required by law.

Refund & Cancellation Policy

  • Cancellation requests must be made within 1 day of order placement.
  • Orders already shipped cannot be cancelled.
  • Perishable items are non-cancellable unless defective.
  • Damaged or defective items must be reported within 1 day of receipt.
  • Refunds are subject to verification.
  • Approved refunds are processed within 15 days.

Return Policy

  • Returns or exchanges are allowed within 30 days of purchase.
  • Items must be unused and in original condition.
  • Sale items may not be eligible for return.
  • Only defective or damaged items qualify for replacement.
  • Certain items may be exempt and will be disclosed at purchase.
  • Approved returns will be processed after quality inspection.

Shipping Policy

  • Orders are shipped via registered courier or speed post.
  • Shipping usually occurs within 7 days, subject to courier timelines.
  • Delivery delays caused by courier partners are not our liability.
  • Orders are delivered to the address provided at checkout.
  • Shipping charges, if any, are non-refundable.